Technology in Social Work
- LAST REVIEWED: 27 April 2017
- LAST MODIFIED: 27 April 2017
- DOI: 10.1093/obo/9780195389678-0248
- LAST REVIEWED: 27 April 2017
- LAST MODIFIED: 27 April 2017
- DOI: 10.1093/obo/9780195389678-0248
Introduction
Understanding the role of technology in social work is a complex task. Most people refer to the way they use technology in their personal lives and then generalize out an understanding of what technology entails from that perspective. However, in doing so we invariably shape a picture that is entirely context dependent. For example, if we think back to the technology devices we used as recently as ten years ago, then our formulation of the topic might appear quite different from one based on today’s technology. Two, the technology industry of 2015 was seeking “ubiquitous” computing that strives to be independent of platform and device—personal computer (PC or Mac), laptop, smartphone, or tablet—and accessible via wireless networks leveraging cloud computing. As a result, the tasks we accomplish on our devices are framed as “applications” that are designed to perform very specific functions. As a result, even if we purchase a new PC, tablet, or other device, we expect it to perform within the scope of applications. How we have gotten to this point has not been broadly examined in social work. However, several notable authors have been addressing this issue for decades and their work needs to be revisited and updated from a broader conceptual perspective. This entry will do so by addressing the following topics: the history of information technology in the human services, a conceptual framework that will provide a context to understand information technology such that our framing is not entirely based on personal experience, technology in interagency networks, the Internet as a shaper of technology use in social work, critical perspectives on technology, and emerging issues.
Introductory Works
Due to the rapid rise of the use of technology since the late 1990s, Parker-Oliver and Demiris 2006 argued the case for a new professional practice specialty social work informatics. In addition, the basis for this argument can be clearly seen by reviewing some of the older texts in this area. Interesting to note with all of them is how they envisioned “future” uses of technology. Some of those predictions are remarkably on target, e.g., those of Schoech 1999 about the impact of the Internet, but some never materialized because they extrapolated future uses based on currently available technologies. For example, Rafferty, et al. 1996 included articles claiming that the speed of acquisition of welfare services would improve due to “networked” organizations. Perhaps unforeseen was the way that organizational bureaucracies created new rules and regulations regarding networked services. Since information technology development lies on an exponential curve due to Moore’s Law, even a slight misconceptualization can lead to quite divergent outcomes. This point is best illustrated by the concluding chapter in Steyaert, et al. 1996, in which the authors provide their own predictions for the future of technology in human services.
Parker-Oliver, D., and G. Demiris. 2006. Social work informatics: A new specialty. Social Work 51.2: 127–134.
DOI: 10.1093/sw/51.2.127
The National Association of Social Work has continually advocated the need for social work to develop practice standards related to the use of technology in social work practice. Due to the complex nature of the technology/social work interface, the authors argue that a specialized skill set is required to ethically oversee such efforts, hence the need for social work informatics specialists.
Rafferty, J., J. Steyaert, and D. Colombi. 1996. Human services in the information age. New York: Haworth.
While providing a comprehensive overview of the use of technology in basic services, health care, and child welfare, this text discusses these innovations from a critical perspective mindful of economic issues, culture, and the effects of power and privilege by those implementing such changes.
Schoech, D. 1999. Human services technology: Understanding, designing, and implementing computer and Internet applications in the social services. New York: Haworth.
Based upon one of the first books on the use of technology in human services, this updated text from his first book in 1982, Computer Use in Human Services (New York: Human Sciences), is the most comprehensive text focused solely on technology in the human services. This text covers the full range of social work from direct practice, to supervision, through administration, policy work, and community organization.
Steyaert, J., D. Colombi, and J. Rafferty. 1996. Human services and information technology: An international perspective. Aldershot, UK: Ashgate.
One of the first texts to provide an international perspective on the emerging role of technology in the human services, with articles representing this work across seventeen countries. Their organizing framework included human services and information technology, information for citizens, vocational education and training, provision of services, and future development.
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Article
- Abolitionist Perspectives in Social Work
- Abortion
- Adolescent Depression
- Adolescent Pregnancy
- Adolescents
- Adoption
- Adoption Home Study Assessments
- Adult Protective Services in the United States
- African Americans
- Aging
- Aging out of foster care
- Aging, Physical Health and
- Alcohol and Drug Abuse Problems
- Alcohol and Drug Problems, Prevention of Adolescent and Yo...
- Alcohol Problems: Practice Interventions
- Alcohol Use Disorder
- Alzheimer's Disease and Other Dementias
- Anti-Oppressive Practice
- Asian Americans
- Asian-American Youth
- Assessment
- Autism Spectrum Disorders
- Baccalaureate Social Workers
- Behavioral Health
- Behavioral Social Work Practice
- Bereavement Practice
- Bisexuality
- Brief Therapies in Social Work: Task-Centered Model and So...
- Bullying and Social Work Intervention
- Canadian Social Welfare, History of
- Case Management in Mental Health in the United States
- Central American Migration to the United States
- Child Maltreatment Prevention
- Child Neglect and Emotional Maltreatment
- Child Poverty
- Child Sexual Abuse
- Child Welfare
- Child Welfare and Child Protection in Europe, History of
- Child Welfare and Parents with Intellectual and/or Develop...
- Child Welfare Effectiveness
- Child Welfare, Immigration and
- Child Welfare Practice with LGBTQ Youth and Families
- Children
- Children of Incarcerated Parents
- Christianity and Social Work
- Chronic Illness
- Clinical Social Work Practice with Adult Lesbians
- Clinical Social Work Practice with Males
- Cognitive Behavior Therapies with Diverse and Stressed Pop...
- Cognitive Processing Therapy
- Cognitive-Behavioral Therapy
- Community
- Community Development
- Community Policing
- Community-Based Participatory Research
- Community-Needs Assessment
- Comparative Social Work
- Computational Social Welfare: Applying Data Science in Soc...
- Conflict Resolution
- Council on Social Work Education
- Counseling Female Offenders
- Criminal Justice
- Crisis Interventions
- Cultural Competence and Ethnic Sensitive Practice
- Culture, Ethnicity, Substance Use, and Substance Use Disor...
- Dementia Care
- Dementia Care, Ethical Aspects of
- Depression and Cancer
- Development and Infancy (Birth to Age Three)
- Differential Response in Child Welfare
- Digital Storytelling for Social Work Interventions
- Direct Practice in Social Work
- Disabilities
- Disability and Disability Culture
- Disasters
- Divorce
- Domestic Violence Among Immigrants
- Early Pregnancy and Parenthood Among Child Welfare–Involve...
- Eating Disorders
- Ecological Framework
- Economic Evaluation
- Elder Mistreatment
- End-of-Life Decisions
- Epigenetics for Social Workers
- Ethical Issues in Social Work and Technology
- Ethics and Values in Social Work
- Ethnicity
- European Institutions and Social Work
- European Union, Justice and Home Affairs in the
- Evidence-based Social Work Practice
- Evidence-based Social Work Practice: Finding Evidence
- Evidence-based Social Work Practice: Issues, Controversies...
- Experimental and Quasi-Experimental Designs
- Families
- Families with Gay, Lesbian, or Bisexual Parents
- Family Caregiving
- Family Group Conferencing
- Family Policy
- Family Services
- Family Therapy
- Family Violence
- Fathering Among Families Served By Child Welfare
- Fetal Alcohol Spectrum Disorders
- Field Education
- Financial Literacy and Social Work
- Financing Health-Care Delivery in the United States
- Forensic Social Work
- Foster Care
- Foster care and siblings
- Gay Men
- Gender, Violence, and Trauma in Immigration Detention in t...
- Generalist Practice and Advanced Generalist Practice
- Grounded Theory
- Group Work
- Group Work across Populations, Challenges, and Settings
- Group Work, Research, Best Practices, and Evidence-based
- Harm Reduction
- Health Care Reform
- Health Disparities
- Health Social Work
- History of Social Work and Social Welfare, 1900–1950
- History of Social Work and Social Welfare, 1950-1980
- History of Social Work and Social Welfare, pre-1900
- History of Social Work from 1980-2014
- History of Social Work in China
- History of Social Work in Northern Ireland
- History of Social Work in the Republic of Ireland
- History of Social Work in the United Kingdom
- HIV/AIDS
- HIV/AIDS and Children
- HIV/AIDS Prevention with Adolescents
- Homelessness
- Homelessness: Ending Homelessness as a Grand Challenge
- Homelessness Outside the United States
- Housing
- Human Needs
- Human Trafficking, Victims of
- Immigrant Integration in the United States
- Immigrant Policy in the United States
- Immigrants and Refugees
- Immigrants and Refugees: Evidence-based Social Work Practi...
- Immigration and Health Disparities
- Immigration and Intimate Partner Violence
- Immigration and Poverty
- Immigration and Spirituality
- Immigration and Substance Use
- Immigration and Trauma
- Impact of Emerging Technology in Social Work Practice
- Impaired Professionals
- Implementation Science and Practice
- Indigenous Peoples
- Individual Placement and Support (IPS) Supported Employmen...
- In-home Child Welfare Services
- Intergenerational Transmission of Maltreatment
- International Human Trafficking
- International Social Welfare
- International Social Work
- International Social Work and Education
- International Social Work and Social Welfare in Southern A...
- Internet and Video Game Addiction
- Interpersonal Psychotherapy
- Intervention with Traumatized Populations
- Interviewing
- Intimate-Partner Violence
- Juvenile Justice
- Kinship Care
- Korean Americans
- Latinos and Latinas
- Law, Social Work and the
- LGBTQ Populations and Social Work
- Life Span
- Mainland European Social Work, History of
- Major Depressive Disorder
- Management and Administration in Social Work
- Maternal Mental Health
- Measurement, Scales, and Indices
- Medical Illness
- Men: Health and Mental Health Care
- Mental Health
- Mental Health Diagnosis and the Addictive Substance Disord...
- Mental Health Needs of Older People, Assessing the
- Mental Health Services from 1990 to 2023
- Mental Illness: Children
- Mental Illness: Elders
- Meta-analysis
- Microskills
- Middle East and North Africa, International Social Work an...
- Military Social Work
- Mixed Methods Research
- Moral distress and injury in social work
- Motivational Interviewing
- Multiculturalism
- Native Americans
- Native Hawaiians and Pacific Islanders
- Neighborhood Social Cohesion
- Neuroscience and Social Work
- Nicotine Dependence
- Occupational Social Work
- Organizational Development and Change
- Pain Management
- Palliative Care
- Palliative Care: Evolution and Scope of Practice
- Pandemics and Social Work
- Parent Training
- Participatory Community Based Research
- Personalization
- Person-in-Environment
- Philosophy of Science and Social Work
- Physical Disabilities
- Podcasts and Social Work
- Police Social Work
- Political Social Work in the United States
- Positive Youth Development
- Postmodernism and Social Work
- Postsecondary Education Experiences and Attainment Among Y...
- Post-Traumatic Stress Disorder (PTSD)
- Poverty
- Practice Interventions and Aging
- Practice Interventions with Adolescents
- Practice Research
- Primary Prevention in the 21st Century
- Productive Engagement of Older Adults
- Profession, Social Work
- Program Development and Grant Writing
- Promoting Smart Decarceration as a Grand Challenge
- Psychiatric Rehabilitation
- Psychoanalysis and Psychodynamic Theory
- Psychoeducation
- Psychometrics
- Psychopathology and Social Work Practice
- Psychopharmacology and Social Work Practice
- Psychosocial Framework
- Psychosocial Intervention with Women
- Psychotherapy and Social Work
- Qualitative Research
- Race and Racism
- Randomized Controlled Trials in Social Work
- Readmission Policies in Europe
- Redefining Police Interactions with People Experiencing Me...
- Refugee Children, Unaccompanied Immigrant and
- Rehabilitation
- Religiously Affiliated Agencies
- Reproductive Health
- Research
- Research Ethics
- Restorative Justice
- Risk Assessment in Child Protection Services
- Risk Management in Social Work
- Rural Social Work in China
- Rural Social Work Practice
- School Social Work
- School Violence
- School-Based Delinquency Prevention
- Services and Programs for Pregnant and Parenting Youth
- Severe and Persistent Mental Illness: Adults
- Sexual and Gender Minority Immigrants, Refugees, and Asylu...
- Sexual Assault
- Single-System Research Designs
- Social and Economic Impact of US Immigration Policies on U...
- Social Development
- Social Insurance and Social Justice
- Social Intervention Research
- Social Justice and Social Work
- Social Movements
- Social Planning
- Social Policy
- Social Policy in Denmark
- Social Security in the United States (OASDHI)
- Social Work and Islam
- Social Work and Social Welfare in East, West, and Central ...
- Social Work and Social Welfare in Europe
- Social Work Education and Research
- Social Work Leadership
- Social Work Luminaries: Luminaries Contributing to the Cla...
- Social Work Luminaries: Luminaries contributing to the fou...
- Social Work Luminaries: Luminaries Who Contributed to Soci...
- Social Work Practice, Rare and Orphan Diseases and
- Social Work Regulation
- Social Work Research Methods
- Social Work Theory
- Social Work with Interpreters
- Solution-Focused Therapy
- Strategic Planning
- Strengths Perspective
- Strengths-Based Models in Social Work
- Suicide
- Supplemental Security Income
- Survey Research
- Sustainability: Creating Social Responses to a Changing En...
- Syrian Refugees in Turkey
- Systematic Review Methods
- Task-Centered Practice
- Technology Adoption in Social Work Education
- Technology for Social Work Interventions
- Technology, Human Relationships, and Human Interaction
- Technology in Social Work
- Terminal Illness
- Terrorism
- The Impact of Systemic Racism on Latinxs’ Experiences with...
- Transdisciplinary Science
- Translational Science and Social Work
- Transnational Perspectives in Social Work
- Transtheoretical Model of Change
- Trauma
- Trauma-Informed Care
- Triangulation
- Tribal child welfare practice in the United States
- Unions
- United States, History of Social Welfare in the
- Universal Basic Income
- Veteran Services
- Vicarious Trauma and Resilience in Social Work Practice wi...
- Vicarious Trauma Redefining PTSD
- Victim Services
- Violence
- Virtual Reality and Social Work
- Welfare State Reform in France
- Welfare State Theory
- Women and Macro Social Work Practice
- Women's Health Care
- Work and Family in the German Welfare State
- Workfare
- Workforce Development of Social Workers Pre- and Post-Empl...
- Working with Non-Voluntary and Mandated Clients
- Young and Adolescent Lesbians
- Youth at Risk
- Youth Services